Refund and Return Policy

Overview

At MAXX Pet, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction.

Returns

You may return your purchase within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as you received it, and in the original packaging. Please include the original receipt or proof of purchase with your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 working days.

Exclusions

Customized or personalized items cannot be returned unless they are defective or damaged upon receipt. Gift cards are non-refundable.

Return Process

To initiate a return, please contact our customer service team at inquiry@maxx.pet with your order number and details about the product you would like to return. We will guide you through the return process.

Shipping Policy (Within India):

Free Shipping

Shipping within India is included in the price of the product, ensuring a transparent and straightforward shopping experience for our customers.

Dispatch Time

Orders are usually processed and dispatched within 4-5 working days. Once your order is dispatched, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Please allow 9-10 working days for delivery within India. While we strive to deliver your order as quickly as possible, actual delivery times may vary based on your location.

Shipping Partners

We partner with reliable courier services to ensure the safe and timely delivery of your orders. However, MAXX Pet is not responsible for any delays caused by unforeseen circumstances or issues with the courier service.

International Shipping

At this time, we are offering shipping cost included within India. For international orders, the shipping prices are excluded from the total cost.

Need help?

Contact us at inquiry@maxx.pet for questions related to refunds and returns.